August 21, 2012, Huntersville, NC– Andreoli & Associates, Inc. (A&A), tire and auto service software developer, has completely revamped the Bay Management module of its cloud-based HITS® BPOS point-of-sale software. The new module enables rapid identification of open bay times and quick creation of repair orders that are automatically populated with date, time, and bay from a calendar-bay grid.
“Effective bay utilization and maximization of skilled shop labor is more important than ever,” states Mike Andreoli, president of A&A. “The visual representation of shop workload and flow facilitates more bookings resulting in better utilization of valuable physical and HR resources.”
Larry Griffin, Jr. of Griffin Brothers (www.griffinbrothers.com) has been using the enhanced software in their nine locations and concurs, “We were asking phone customers if they could come in tomorrow because we thought we had all the work we could comfortably complete in a day. With the new Bay Manager module, our sales team can accept more same-day service requests and attain higher car count because we can “see” the open bays and times rather than go by feel.”
According to Andreoli, efficiency, as well as sales and shop compensation is further enhanced through better teamwork. “With everyone (sales, shop staff, and management) all working off the same calendar-bay grid, everyone knows what work is going through the shop, in which bays, when, and for how long. Workflow is much smoother, stress levels are lower, car count increases, and customer satisfaction is improved.”
Griffin sums it up as a picture being worth a thousand words, “The entire team sees the (same) big picture.”
About Andreoli & Associates, Inc. (www.aasys.com)
Andreoli & Associates, Inc. has over 26 years serving the tire and auto service industry. They are a leading cloud-based, customer-focused developer and provider of innovative business management technology and point-of-sale software solutions for growth-oriented tire retailers and automotive service centers. The company is a participating integrator with several leading industry suppliers focused on providing synergistic, best-of-breed solutions. They can be found on the web at www.aasys.com.