Tire Shop Software | HITS® POS and Inventory Software for Tire and Auto Shops

Please enter your company/shop's name in the field below and answer the proceeding questions.
Alternatively, you can also click here for a printable version of these questions: Printable Version

Company Name *

A. Accounting / Tax

The questions in this section REQUIRE an answer. *

1. What days of the week is your shop open? *

2. What credit cards does your shop accept? Please include any Fleet or Manufacturer Cards *

3. What are your sales tax rates for each store? *

4. What is your default Labor rate? *

5. Is Labor taxable in your state? *

Yes
No

6. Do you charge shop supplies? If yes, are shop supplies taxable in your state? *

Yes, and they are TAXABLE
Yes, and they are NOT taxable
No

7. Are there any scrap / disposal fee taxes in your state? (i.e. tire scrap tax or oil disposal tax.) If your state has any scrap / disposal tax, please advise either the dollar amount or percentage. *

B. System Settings

The questions in this section are OPTIONAL. If you do not answer, the system will default to the setting listed below. You can decide these answers now or after you Go Live.

8. When printing an invoice, how many copies do you wish to print?

Please note: invoices can be re-printed as needed.

9. By default HITS HITS is set to NOT print Prices on work orders (open tickets). This helps decrease the possibility of theft. Do you want to change this setting?

No, continue to NOT print prices on work orders. (Default)
Yes, I want prices to print on my work orders.

10. By default HITS is set to print a line total for Labor items on invoices (it does not print the Quantity or Unit Price for these items). This helps prevent post-invoice questions. Do you want to change this setting and have the Quantity and Unit Price of Labor items print on the customer's invoice?

No, continue to print only the Total Labor Price (Default)
Yes, I want to change this setting so that the Quantity and Unit Price of Services print on the customer's invoice.

11. Do you want to force your salesreps to put their Salesrep Code on the Quote / Workorder when the Quote or Workorder is created?

No (Default)
Yes

12. Do you want to FORCE DOT#s entry on tickets with tire items, WARN DOT#s are missing but still allow ticket to be closed, or NO DOT# enforcement?

Do NOT force or warn user to enter DOT #s on tickets with tire items (Default)
FORCE user to enter DOT #s on tickets with tire items
WARN user to enter DOT #s on tickets with tire items

13. On the printed invoice, how do you want items that have been declined to display?

Declined (Default)
Recommended
Suggested

14. By default HITS is set to require the Vendor Name and Vendor Invoice # be entered for every “outside part” that is placed on a customer’s ticket before that ticket can be closed. This helps ensure parts orders can be tracked. Would you like to keep this default setting turned on?

Yes, I want to require the Vendor Name and Vendor Invoice # be entered for all "outside parts" on a ticket before that ticket can be closed (Default)
No, I do NOT want to require the Vendor Name and Vendor Invoice # be entered for all "outside parts" on a ticket before that ticket can be closed.

15. By default HITS is set to automatically create a Receipt for all "outside parts” on an invoice once that invoice is closed. This helps ensure parts orders can be tracked. Would you like to keep this setting turned on?

Yes, automatically generate Receipts for outside purchase items when the invoice is closed (Default)
No, do NOT automatically generate Receipts for outside purchase items when the invoice is closed (Receipts will need to be generated manually)

16. Do you want users to be allowed to VOID open work orders?

No (Default)
Yes

*What are acceptable reasons for a work order to be voided (i.e. duplicate, customer cancelled, etc.)?

C. A/R and Credit Management

The questions in this section are OPTIONAL. If your shop does not carry charge accounts, you can skip this section.

17. What is your Monthly Finance Rate for A/R accounts?

18. What is your A/R cutoff date? The 25th or the last day of the month?

25th of the month
Last day of the month

19. What is your “Remit To” address for your A/R Statements?

20. Do you plan to use the A/R Credit Management Module that prevents sales to accounts past due?

Yes
No

21. Would you like to block invoicing to customer who have (you can check one or both options):

Exceeded their Credit Limit
Exceeded the Allowable Days Past Due

22. What would you like the default to be for the number of days customers are allowed to be Past Due?

D. Appointments / Bay Management

The questions in this section are OPTIONAL. If your shop does not take appointments, you can skip this section or only answer questions you know the answer to.

23. What time do you want the Appointment List & Bay Management screen to start?

(Default = 7am)

24. What time do you want the Appointment List & Bay Management screen to end?

(Default = 7pm)

25. Do you want to force an appointment time and bay assignment on every work order?

No (Default)
Yes

26. Do you want to force the user to set the Vehicle Status when setting up an appointment?

No (Default)
Yes

27. Do you want to force the user to set a promised time when setting up an appointment?

No (Default)
Yes

28. Upon clicking the Appointment icon on the toolbar, which screen would you like to be the default: Appointment List or Bay Management?

Bay Management (Default)
Appointment List

29. The following are the DEFAULT appointment codes. If there are any you do not need/want, you can un-check them. If you need additional codes, please select "(I have additional Codes to add)" and type in your additional codes in the field provided.

*Please enter the additional appointment codes you need:

30. If using Bay Management, please tell us how many bays, and the name on each bay if they are specific to work type or technician.

E. Commercial / Wholesale

** Does your business have any commercial or wholesale operations? *

Yes
No

**If your answer is yes, you will be asked additional questions. If it is no, you will be done with this section.

31. Do you deliver goods sold to customers / perform road service? *

Yes
No

32. Do you deliver goods / perform road service to any TAXABLE customers? *

Yes
No

33. How many taxing jurisdictions do you deliver to / perform road service in, for which you have taxable customers? *

1
2
3
4 or more

34. Do you have customers with multiple ship-to addresses? If yes, are these multiple ship-to addresses stored in your current software system? *

Yes, and they ARE stored in my current system
Yes, but they are NOT stored in my current system
No

35. Are your customers assigned to “Routes” in your current software system? If so, how many route assignments do you have? Are these routes currently in your software system? *

Yes
No

36. Do you have any TAX EXEMPT customers? *

Yes
No

37. Do you have any FET EXEMPT customers? *

Yes
No

38. Do you have customers with government contract pricing? *

Yes
No

*** NOTE ABOUT CUSTOMER PRICING PROFILES ***
Later in the configuration and setup process we will have a conversation with you about Customer Pricing Profiles.
These might be customer-specific pricing profiles or template-based pricing profiles. Besides general Price Codes 1-4 for inventory, no customer-related pricing profiles are imported as part of the data conversion process and will need to be set up from scratch in HITS.
HITS has many flexible customer pricing options that we will show you and assist you in setting up.

F. B2B E-Commerce

** Have you purchased HITS Tirelink? (HITS Tirelink is an optional E-Commerce add-on used by wholesalers) *

Yes
No

**If your answer is yes, you will be asked additional questions. If it is no, you will be done with this section.

39. Are you currently using an e-commerce platform? HITS will attempt to use your customer’s log ins and passwords if possible. Do you have a way to retrieve your customer’s log ins and passwords for your current e-commerce platform? *

Yes, and I CAN extract a list of my e-commerce customers' log ins and passwords
Yes, but I can NOT extract a list of my e-commerce customers' log ins and passwords
No

40. Do you manage or have access to your e-commerce domain (example- www.abctireonline.com)? If you do not, who currently manages your domain? *

41. E-Commerce Orders alert users in the system that a new E-Order has come in. There are two methods for alerting the user. Please select which one you would like to use. *

FORCED POP-UP: will pop-up a box telling the User a new order has come in. The User is required to acknowledge the new order. Even if the User is not using the HITS software (example- is on a website), the Pop-Up will interrupt the screen to alert to the new order.
RED FLASHING BAR: will blink in the upper-right hand corner of the HITS software, signaling to the User that there is a new order. It does not interrupt the User’s work, and the User can process the order when they are ready.

NOTE: The alert method can be set different by user. For example, Sales Staff can use the (a.)Pop-Up, while the Warehouse Manager can use the (b.)Red Flashing Bar. This can always be changed at a later date, or you can request more information if unsure.

42. In addition to the Alert functionality, E-Orders can Auto-Print to a printer in the warehouse. Would you like to be set up for Auto-Print of E-Orders? *

Yes
No

Configuration Questions